Last year, we had a child at the children’s hospital in Espoo. Upon the birth of my kid, we were put in a recovery room—my Finnish wife, my little one, and me. As my wife was under recovery due to surgery, the nurse gave the kid to my hands, and I asked in fear what to do. This was my first child; I was exhausted and completely lost.
In Finnish, she answered, “You’re in Finland; we’ll speak in Finnish,” and refused to speak in English. We called a second nurse who did the same. Fortunately, a third nurse came on the next shift, which kindly handled us with the care we deserved.
I’ve made a complaint to the City of Espoo and also to the hospital, but never received a formal response. We got a call from the city saying they’re sorry, and that was it.