I wrote to HEKA, the City of Helsinki housing company, to express my deep disappointment and concern about an incident during a service visit to my new home, related to a faulty electrical installation. This is a new house.
Two electricians, outsourced by HEKA, came to address the electrical issues at my residence. During breakfast, while my family and I were getting ready for the day, they resolved the problems. However, one of the electricians made unprofessional and discriminatory comments, speculating that the issues might be due to the work of foreigners during the installation of the circuit breaker switchboard. As an immigrant myself, and with enough understanding of spoken Finnish, this was hurtful and unacceptable.
I let them finish their job, which ended up not being fixed at all, as a new intervention had to be made, and confronted them about those comments, simply saying: “Next time you’re fixing something at someone’s home, be professional and leave your political ideologies outside.” Silence was the answer.
When confronting HEKA about this, no formal apology was given, and there was no manifestation of concern—just indifference.